"I gave The Chappelle Group and Jamal Chappelle what I thought was a task that could not be fully accomplished; that was the cultural transformation of the business office. I underestimated Mr. Chappelle. He accomplished and exceeded all goals placed before him. He and his group are exceptionally skilled.”
“Jamal Chappelle and The Chappelle Group team put more money in our bank than we paid them. He and his team were a delight to work with. I will use them in the future.”
Viola Babcock, Finance Director, Eastern Maine Health Care Systems
"The Chappelle Group is an excellent source of knowledge, expertise and “know-how” in the finance arena; their work can be directly attributed to our success in managing one of our subsidiaries over the past two years. I do not hesitate recommending this group to your organization."
Jennifer Dinwoodie, Director of Finance, Stamford Hospital
About the Chappelle Group
The Chappelle Group Corporation (TCG), a healthcare performance improvement company, focuses on helping clients achieve financial and operational sustainability required to meet the needs of their community.
Our client partners choose TCG because of our effective revenue cycle leadership in crisis solutions, improvement of cash performance and operational efficiency, customized solutions and our Kaizen approach to management.
TCG is focused on improving your entire healthcare services revenue cycle. This cycle starts with scheduling and ends with cash collections. Throughout the revenue cycle breakdowns can occur. Rarely revenue cycle problems stem from a single source; in our experience you find deficiencies in education, training, staffing levels, workflow, or poorly implemented computer software. Each deficiency presents an unacceptable risk and must be addressed as part of a comprehensive solution.
Our experienced Patient Access Consultants gathers information necessary to assess department staffing, skills, processes and system usage.
Revenue Integrity Assessment
Our consultants work closely with your organization’s existing multi-disciplinary teams using a work by exception approach to ensure optimal charge levels and a clean billing environment.
Accounts Receivable Assessment
We will analyze your 837 Electronic Claim Filings and 835 Electronic Remittance Processing transaction activities to assist in determining deficiencies.
Optimizing Operations and Financial Results
TCG will provide a written work plan containing the assessments of your overall revenue cycle operations, and recommendations for the creation, implementation and monitoring of workable solutions.
TCG will zero in on backlogs in accounts receivables.Most healthcare organizations do not have the staffing needed to follow up on outstanding receivable once the business offices falls behind in billing and collections.
Based on hospitals surveys, managed care claims in a “denied state” range between 10-20% of open A/R.Therefore at any given time, a hospital with $20 million monthly net revenue will have $2-4 million in an open perpetual status of denial.
Innovations in the financing and delivery of hospital care are occurring at lighting speed. A skilled interim can play a unique role in positioning the incoming revenue cycle leader for success.
MEDITECH Process Improvement Program
TCG has developed a MEDITECH specific process improvement program for healthcare organizations that have MEDITECH but are still struggling with optimizing performance around billing and accounts receivable.
The Chappelle Group Corporation (TCG), a healthcare performance improvement company, focuses on helping clients achieve financial and operational sustainably required to meet the needs of their community.