Scheduling
Providing patients with a friendly, efficient scheduling service, and delivering office staff the support they need.

Key Benefits:
Improve the ability to capture patient appointments across points of care

• Extend scheduling hours to capture additional appointments and cancellations

Eligibility & Enrollment
Finding coverage options and other financial assistance to help cover the rising cost of healthcare.

Key Benefits:

• Secure reimbursement for uncompensated care
• Increase point-of-service payments
• Reduce bad debt

Denials Prevention
Helping to reduce denial backlogs and apply best practices reducing long term denial rates.

Key Benefits:

• Keep clinical resources focused on patient care
• Reduce your administrative and clinical denial backlog

Patient Financial Services
Focusing on short-term conversion, clean-up projects, and integration of our world-class Revenue Performance platform, Viu, for long-term solutions.

Key Benefits:

• Recover uncollected revenue and reduce future denials
• Improve yield and reduce aging accounts receivable

Revenue Management
Ensuring short-term, sustainable financial improvements while providing the adaptability, scalability and proven processes to help prepare your organization for value-based reimbursement.

Key Benefits:

• Increase your collections and decrease bad debt write-offs
• Improve net revenue and contain costs

Denials Management
Managing the reduction of denial backlogs and applying best practices for long term reduction of denial rates.

Key Benefits:

• Keep clinical resources focused on patient care
• Reduce your administrative and clinical denial backlog

Underpayments
Managing denied claims and quickly correcting underpayments.

Reviewing claims before or after payment depending on your needs. Our process is flexible and can be customized whether your facility has an electronic medical records system, a hybrid record, or a paper record.

Key Benefits:

• Identify gaps in Charge Description Master (CDM)
  
• Reduce bill holds, claim rejections and denials
• Improve the charge capture and CDM management processes

Coding Services
Offering inpatient, outpatient and professional fee coding services for every major specialty, including those with complex coding requirements such as radiology and anesthesiology.

Key Benefits:

• Pinpoint areas of risk and potential coding issues
• Improve efficiency of the revenue cycle

Clinical Documentation Improvement
Working to ensure that clinical documentation is accurate, timely, and clearly reflects the scope of services provided.

Key Benefits:

• Enhance clinical documentation specificity to support accurate code assignment
  
• Identify potential compliance issues and areas for improvement

Therefore TCG has created a special Underpayments recovery unit that utilizes, your current system to identify/capture potential underpayments and our proprietary systems and SMEs to recover every underpayment possible.
Key Benefits:

• Identification of root-cause payer issues
  
• Identification of internal issues which cause potential underpayments
• Bottom line cash recovery

When these scenarios occur, Healthcare organizations nationwide have trusted TCG to be its AR partner. Whether it’s a short term onsite project, Full-offsite externalization, High Dollar, Small Balance or Credit balance project; TCG maximizes cash recovery with the least intrustion on our clients. Using our proprietary systems Viu, work-driver and our system certified AR specialist (Billing, Follow-up and denials management) to efficiently exceed work-down timeframe, effectively report all activities to the client and stabilize organization cash.

Key Benefits:

• Cash stabilization
  
• Seamless IT/IS integration (Host system (client) to TCG systems)
• Greater reporting visibility
• Flexible contracting
• Audit warranty for any TCG worker performed