TCG Appointment Management provides your patients with a friendly, efficient scheduling service, and delivers physician office staff the support they need. Expert multilingual scheduling advisors are kept current with ongoing training to strengthen their healthcare knowledge and customer service skills. Our rigorous quality assurance programs work to make every call a positive experience for your patients.
The Chappelle Group helps patients find coverage options and other financial assistance to help cover the rising cost of healthcare. Our expertly-trained patient advocates work on-site in your hospital to identify and match eligible patients with federal, state and other third-party coverage, including options under the Affordable Care Act.
Our experienced professionals use their knowledge and skills to resolve all types of denials, even the most complex requiring extensive review of the medical record. We’ll help reduce your denial backlog and apply best practices that could reduce denial rates over the long term.
TCG customizes each engagement to focus on a short-term conversion, or clean-up project, or choose to integrate with our world-class Revenue Performance platform, Viu, for a more long-term solution. With our skilled onsite and offsite resources, A/R Management consistently achieves resolution rates of greater than 95 percent of assigned inventory.
TCG customizes each engagement to focus on a short-term conversion, or clean-up project, or choose to integrate with our world-class Revenue Performance platform, Viu, for a more long-term solution. With our skilled onsite and offsite resources, A/R Management consistently achieves resolution rates of greater than 95 percent of assigned inventory.